Account Deletion

Last updated 24 September 2026
Effective date: 7 September 2026.

You can request deletion inside MUVO. Deletion is irreversible and removes access to your account. Cancel any App Store subscription separately.

1. Before you delete

• Export any content you want to keep. The personal, noncommercial use rules still apply to generated outputs, including noncommercial social sharing.
• Check Apple subscription management and cancel any renewal you do not want. Deleting the app or your MUVO account does not cancel an App Store subscription.
• If you need help with a balance or purchase, contact support before losing access. Deletion does not transfer unused credits to a new account or automatically refund purchases or completed creation work. Mandatory consumer rights remain available.

2. Request deletion in the app

1. Open MUVO and check that Account shows the guest or Apple-linked account you want to delete.
2. Tap the Account button.
3. Open Account details.
4. Tap Delete Account.
5. Read the confirmation. Use Manage Subscription if you need to manage an Apple renewal, or select Delete Account to confirm the deletion request. Select Cancel to leave your account as it is.

Wait for the app to report the result. An error or lost connection is not proof that the request completed. If the result is unclear or you cannot access the account, contact support. This website does not submit a deletion request merely because you visit it.

3. What happens after acceptance

MUVO revokes account access and records the deletion request. The current app profile clears its downloaded media and relevant caches. The account's private library and associated drafts, audio, imported sources, remixes, portraits, reference images, storyboards and videos enter the deletion workflow. New work is blocked and completion notifications are suppressed.

Already accepted creation and local processing may need to settle before their inputs can be removed. Storage cleanup is queued and retried if it fails. The account identity is removed only after the required work and cleanup dependencies, including notification-identity deletion, have been handled. A successful request is not a promise that every stored copy was physically erased at that moment.

Deletion does not remove files you exported to your device or other services, copies shared with other people, or Apple purchase records. Other devices may retain downloaded copies until their local data is cleared. You must manage copies outside MUVO separately.

Completion depends on outstanding creation work, required identity cleanup, and successful storage removal. No single completion time applies to every request. For a status question, contact the support team. Applicable privacy-request response deadlines still apply; they are not a promise that every backup or lawfully retained record is erased by the response date.

4. Retained and external records

Account-linked purchase and credit records are currently kept for as long as MUVO continues operating, including after account deletion. Applicable rights to request erasure or restriction remain available. See the Privacy Policy's retention details.

Some purchase, credit-ledger, audit, security and deletion-request records remain after account deletion for reconciliation, legal obligations, dispute handling or preventing misuse, as applicable. Limited records used to recognize late creation results expire after 30 days, and terminal notification-delivery records have a 30-day purge rule. Those periods do not apply to every category of information.

Ordinary account deletion does not automatically erase previously collected product-analytics or advertising-attribution history. Where those services processed your data, a separate verified privacy request requires support handling. Resetting the app's local analytics identity or disabling tracking permission is not erasure of that history. Other processing-service copies must be assessed under their applicable retention and deletion arrangements.

5. Help and separate privacy requests

Email sacitemre@evalabs.studio with a brief description of the problem or the information you want erased. If you can still access the app, include the User ID shown under Account → Account details. A Support ID shown on a generation error can help identify that issue, but is not a replacement for account verification. If you have no identifier, you can still contact us.

We may need to verify your connection to the account before acting. Do not send passwords, Apple sign-in tokens, recovery secrets, full payment-card numbers, or private media-access links. No identity document is requested in an initial email. Read the Privacy Policy for applicable rights and the Support page for purchase and refund help.